DM
DINEO M

1 reviews | Active since Apr 2010

16 Aug 2016, 04:09

Disgusting and Pathetic Claims Registration Service

<p>Don't deserve a single * There we go again. I still maintain Alexander Forbes is the worst service provider vwith very pathetic and dysfunctional claims registration service. More than five costly telephone calls *********** or very lazy staffers who are non willing to process claims. This provider leaves much to be desired honestly. HELEN throws me from pillar to post five hours later claim not attended to not registered still looking for a consultant to register claim and says claim will be registered in 24 hours according to their deadline. Zero sensitivity. Non existent customer service. No follow back service . Worst and pathetic service </p>

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Replies (2)
DM
DINEO M's update16 Aug 2016, 09:40
Reviewer Update

i am convinced Alexander Forbes is very pathetic AND dysfunctional after HELEN took all my non- motor claim details yesterday. after my complaint to hello peter I receive motor claim forms from heaven with no forwarding address and no person to respond to. call centre not accessible. wow for the money we pay we call this excellence?????? and good governance?????????????? SHOCKING NO SERVICE DELIVERY IMPROVEMENT PURPOSE

Momentum Insure
Momentum Insure's reply17 Aug 2016, 08:49
Official

Dear Dineo

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE