Disgusted in the service from Momentum

Firstly I would like to mention how disgusted I am with the service I received from Momentum. No Client Service and numerous calls and emails to Claims advisor at my cost. IF ACTION WAS TAKEN SOONER I WOULD NOT BE IN THE PREDICAMENT I AM IN NOW.

On the 14th June 2023 my vehicle got Flooded due to heavy rains in Cape Town Region. Vehicle was taken to CK Coachworks in Tokai, Cape Town. Vehicle only assessed on the 19th June 2023. I was advised on 26th June 2023 the vehicle is no longer with CK Coachworks and no one could advise where the vehicle is located as this was not authorised by Momentum Insurance.

I was told that they awaiting the Assessment Report from Netasses for the last two weeks and the vehicle was assessed by two third party companies.

28 June 2023 - Exactly 14 days since claim was lodged I received my first call from Oratile at 8.10am. No contact / radio silence for 14 Days. I was calling in and sending mails for 14 days and no call back at all from Oratile after leaving messages.

30 June 2023 - two weeks after claim was lodged, I was advised that it would need to be assessed by an Engine Specialist and this will take another 10 Days.

3 July 2023 - was advised by Oratile that the Engine Specialist can only see the vehicle on the 14 July 2023. I then escalated to his Manager - (Ntakadzeni)

She then arranged for a sooner date and the vehicle was assessed only 7th July. Bellamy went out and found the vehicle is not at CK Coachworks but at SMD Bellville.

Who explain Report was ready and I was called on the 11 July 2023 advising that the vehicle is uneconomical to repair. When reading the report to me, Oratile still mentioned the vehicle is at CK Coachworks which it was not, I then advised him it is not there but at SMD Belville.

Please note that if the vehicle was assessed in the first week, damage would not have been this bad as it is now.

This is utterly disgusting service which could have resulted in the vehicle being uneconomically to repair.