1 reviews | Active since Feb 2021
Disgusted by Momentum Insure Third Party Claim Service
My name is Quinton and I was involved in an accident with your client on 20 July 2021.
Claim number 778/910412
Although the accident was not my fault as my vehicle was stationary, my claim was rejected.
I communicated with Tevin and Amos and both of these individuals rejected my claim without even calling me to listen to my version of what happened as the client never provide Momentum with a very vague report of what happened.
I previously sent numerous emails and called and spoke to Tevin and other agents and did not receive any feedback regarding my claim as yet.
I also sent through the link for the video of the accident to be downloaded and viewed, which shows your client damaging my vehicle.
Momentum a Tevin mentioned and I quote "You opened the door onto our insured vehicle path of travel". Driving through the parking bay as a shortcut to exit was not supposed to be her path of travel because she concluded her shopping and was leaving the shopping center. Your client was in the wrong for using a parking bay as an exit/ thoroughfare instead of using the demarcated driveways painted in the parking lot. Furthermore, I could have been seriously injured because of your client's carelessness and total disregard for her surroundings when driving her vehicle as she did approach from behind me.
As I explained to Tevin, the client has accepted liability for this accident at the scene and has never hesitated in furnishing me with information to lodge my third party claim with Momentum, all the way down to sending me the third party claim procedure and the claim number via WhatsApp.
I have reached my limit of tolerance with Momentum and the poor service that has been shown towards me. Your client has damaged my vehicle and has inconvenienced me. I am unable to work to get an income because my job requires me to have a vehicle. On top of all of that, my battery has gone flat in my car as a result of not being able to use it.
I urgently request that my claim be finalized and paid out so that I can repair my vehicle that your client damaged.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the feedback provided to you on your third party claim. Please allow us an opportunity to look into the matter and we will escalate this matter to a team manager who will contact you to assist further.
Brenda
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the feedback provided to you on your third party claim. Please allow us an opportunity to look into the matter and we will escalate this matter to a team manager who will contact you to assist further.
Brenda
I require a turnaround time for this as I am left stranded without a vehicle and I am unable to work and receive an income.
Regards,
Quinton
I require a turnaround time for this as I am left stranded without a vehicle and I am unable to work and receive an income.
Regards,
Quinton
I do not want any further delays, inconvenience, and escalations to any managers as 2 months have passed since the accident, and me not having a car.
I want my claim paid out so I can fix my car, that's it!
Regards,
Quinton
I do not want any further delays, inconvenience, and escalations to any managers as 2 months have passed since the accident, and me not having a car.
I want my claim paid out so I can fix my car, that's it!
Regards,
Quinton
Please provide me with a turnaround time for my claim to be processed and paid out.
Regards
Quinton
Please provide me with a turnaround time for my claim to be processed and paid out.
Regards
Quinton
I am still waiting for a response regarding my claim. I don't understand what the delay with my claim is. I have notified Momentum that your client who knocked into my car has accepted liability for the accident at the scene and this can be confirmed by phoning your client.
What are Momentum's excuses not to pay me out so that I can repair my damaged car if your client themselves acknowledge that they were at fault for damaging my car?
I urgently demand feedback as I am not going to allow Momentum and their ****py service to string me along as they do to all the other clients who lodge third-party claims with Momentum.
Honestly, I am tired of hearing the excuse that it is being escalated and someone is going to contact me. To date, I have not received any communication from anybody from Momentum, which is really pathetic!!!
I am still waiting for a response regarding my claim. I don't understand what the delay with my claim is. I have notified Momentum that your client who knocked into my car has accepted liability for the accident at the scene and this can be confirmed by phoning your client.
What are Momentum's excuses not to pay me out so that I can repair my damaged car if your client themselves acknowledge that they were at fault for damaging my car?
I urgently demand feedback as I am not going to allow Momentum and their ****py service to string me along as they do to all the other clients who lodge third-party claims with Momentum.
Honestly, I am tired of hearing the excuse that it is being escalated and someone is going to contact me. To date, I have not received any communication from anybody from Momentum, which is really pathetic!!!
It has been four weeks since I last received a reply from Momentum. To date, I have not received any calls or communication as promised and this is utterly disgusting the kind of service that Momentum offers. I have been without a vehicle since the 21st of July as a result of your client damaging my vehicle. I don't know how long I have to wait for my claim to be paid out, all I know is that Momentum is ruining people's livelihoods by not paying out claims due to them.
As I mentioned previously, you can contact your client who damaged my vehicle can he/she will admit liability for the accident, I don't know what is so complicated to process a claim of this nature when your client admits and accepts liability for the accident.
I urgently require feedback as I am tired of being strung along.
Quinton
It has been four weeks since I last received a reply from Momentum. To date, I have not received any calls or communication as promised and this is utterly disgusting the kind of service that Momentum offers. I have been without a vehicle since the 21st of July as a result of your client damaging my vehicle. I don't know how long I have to wait for my claim to be paid out, all I know is that Momentum is ruining people's livelihoods by not paying out claims due to them.
As I mentioned previously, you can contact your client who damaged my vehicle can he/she will admit liability for the accident, I don't know what is so complicated to process a claim of this nature when your client admits and accepts liability for the accident.
I urgently require feedback as I am tired of being strung along.
Quinton
It has been four weeks since I last received a reply from Momentum. To date, I have not received any calls or communication as promised and this is utterly disgusting the kind of service that Momentum offers. I have been without a vehicle since the 21st of July as a result of your client damaging my vehicle. I don't know how long I have to wait for my claim to be paid out, all I know is that Momentum is ruining people's livelihoods by not paying out claims due to them.
As I mentioned previously, you can contact your client who damaged my vehicle and he/she will admit liability for the accident, I don't know what is so complicated to process a claim of this nature when your client admits and accepts liability for the accident.
I urgently require feedback as I am tired of being strung along.
Quinton
It has been four weeks since I last received a reply from Momentum. To date, I have not received any calls or communication as promised and this is utterly disgusting the kind of service that Momentum offers. I have been without a vehicle since the 21st of July as a result of your client damaging my vehicle. I don't know how long I have to wait for my claim to be paid out, all I know is that Momentum is ruining people's livelihoods by not paying out claims due to them.
As I mentioned previously, you can contact your client who damaged my vehicle and he/she will admit liability for the accident, I don't know what is so complicated to process a claim of this nature when your client admits and accepts liability for the accident.
I urgently require feedback as I am tired of being strung along.
Quinton