DC
Daphna C
1 reviews | Active since May 2010
11 Jan 2023, 10:21
Disgraceful claim handling
Shocking service!!! I emailed the claims department on 25 December and then again on December and heard nothing back after the public holidays. I then emailed yet again on 4 January to which I received a call on 5 Jan which was the most painful experience of my life where the call centre agent does not even understand what he is saying - he just reads from the computer by rote. I emailed him back on 6 Jan with all the things he needed • Proof of ****** item(s) (invoice/box/photo/manual} • Affidavit • ITC number • Quote I have not heard one word back in the past 5 days. What a disgrace!!!!
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Momentum Insure's replyOfficial
11 Jan 2023, 10:59Good morning Daphna.We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda
Momentum Insure's reply11 Jan 2023, 10:59
Official
Good morning Daphna.We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda