Disgrace service from Momentum and Net-assess

I am really frustrated with momentum and Netassess

I reported an incident with momentum on the 30 May 2022 and i called the claims call centre for momentum and spoke to Savaran Govender who registered my claim and went to the assessment centre on the same day .

The assessment report from netassess (Kuda Ndebele) was provided to momentum whereby the assessor did not include some of the parts that needs to be replaced. i was then advised that I should book the car in with the panel beater ( of which i opted for my own) and then they will go and inspect the car for further damaged.

On the 28 June I then booked the car in with the panel beater. Only to find out that now the assessor can no longer go to the panel beater instead they requested the panel beater to send them the pcitures of the damages and the list of all outstanding parts that they didn't include in their assessment.

Since then it has been an up and down process whereby the assessor will issue the reassessment and will not include all the parts the panel beater mentioned on the quote. The panel beater will not proceed with the job because they need to know that the quote is approved so that they can order the parts.

This is really frustrating because I pay for the insurance religiously without any hassle and when it comes to claiming it is this tedious and tiring process as they try to save at the expense of their client. This has cost me time and money as i have to call/ email them every now and then to fix/ add things in order to get the disclaimer issued. I am being disadvantaged because the courtesy car they provided is not suitable for the baby car seat i have so i am bound to be at home not by choice but the delays caused by the insurance.