Disgrace for being an insurance company

<p>14 May 2016 got hit by their client, fair enough agreed that the client will do a 3rd party claim, so i signed an agreement with my oh so wonderful Discovery that Alexander Forbes would be fixing my car. I will cut the long story short, from the on set the service was **** especially from Tevin Nkhabila from the legal department in PTA whom i asked the process from after being advised to call the legal Dep, he advised me of a 60 day perioid plus 5 days for inspection and another 10 days for payout aproval and when i asked if this 60 days was a exactly 60 due to the amount of cases they had or if it is not exactly 60 but could take up to 60days because i was concerned about my car. The clever blatently answerd me by saying that "HE WILL NOT EXPLAIN HIS WORK TO ME AND THAT IF I WANTED MY CAR FIXED QUICKER I SHOULD HAVE SPOKEN TO MY INSURANCE SO THAT THEY CAN ENTERTAIN MY CLAIM". I asked him if he regarded this situation as an entertainment seeing that he prefers to say entertain, never the less he continued being unhelpful and rude, when i asked if there was a complaints department that i could speak to he said "CALL ALSMARIE VENTER, MY NAME IS TEVIN NKHABILA", hmmm... cleary a proud errogant employee . I called again on another day and got the Tevin again, i told him i dont want to speak to him and with a smug giggle he passed the phone to Solomon(if i have the name correct) The case had not been sent to the legal department and i requested to Solomon that they do not give the case to Tevin, again i called and got a helpful gentleman (Bhakabhaka) Thats when my case made it to the legal department since Simone Naidoo didnt complete my file. I requested again to Bhaka tha NOT TEVIN PLEASE, to my surprise on the 15/07 i called only since not heard anything after assesment that the case was with the Tevin. ok fair enough he had submitted and was awaiting manager approval, i got his mail on the 22/07 with an offer less than my two quotes, i called him so that he and i can discuss the offer and reasons why and unfortunatly there was no answer, i was advised he is not at the desk, i sent him a mail at 14:25 requesting for a call back, nothing, again 25/07 at 15:20 i sent a mail stating i am waiting for the call from the 22nd, Nothing and on the 26/07 at 12:11 i sent another email asking if i will recieve a call back and still nothing. Now this gets me wondering that after him being such a *** with me from the onset , could he be the reason why i am only being paid out 80% of the quote for my car to be fixed since he cant even return my calls, and considering that i requested from everyone that i spoke to that not Tevin to handle the file and i even told him himself that i dont want to be dealing with him but still. so who is *********** here, does Alsmarie Venter know how people get treated, yes i am not thier client but i do deserve to be treated with repect! I wouldnt even consider being a client if this is the kind of serivce they render. H ad this accident been my fault i would have took it to my Discovery because i know i would have my car fixed by now and would definetly have not have someone call my claim "an entertainment". even if Insurance companies run out i would never settle for this one. Now Please i want someone to call me i am tired of using my airtime for this, i didnt bump myself thier client did!</p>