AP
Altus P
1 reviews | Active since Sept 2023
13 Jan 2025, 15:25
Disgrace
I am busy with a claim through momentum and I am absolutely dumbstruck about the lack of communication. My motorcycle has been ****** and I have to phone constantly to find out what is happening. Answers I get is they cannot find a valuation certificate for the vehicle that is ******. Quite funny that my wife phoned and gave all details regarding this bike and they could immediately come up with the price to insure the same vehicle. I am very annoyed with them at the moment. Let's get this sorted out ASAP
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Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
13 Jan 2025, 15:31Good afternoon Altus.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. Kind regards Brenda
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. Kind regards Brenda
Momentum Insure's reply13 Jan 2025, 15:31
Official
Good afternoon Altus.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. Kind regards Brenda
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. Kind regards Brenda
AP
Altus P's updateReviewer Update
14 Jan 2025, 11:04Another day has gone by that they have not phoned me regardless of the automated message that was used for their reply. I just phoned again to find out what is happening and guess what still no answer.
AP
Altus P's update14 Jan 2025, 11:04
Reviewer Update
Another day has gone by that they have not phoned me regardless of the automated message that was used for their reply. I just phoned again to find out what is happening and guess what still no answer.
AP
Altus P's updateReviewer Update
16 Jan 2025, 16:26Thank you Momentum and Texiera for sorting all the queries. And a huge thank you for the customer service agent that contacted me. I am truly blessed.
AP
Altus P's update16 Jan 2025, 16:26
Reviewer Update
Thank you Momentum and Texiera for sorting all the queries. And a huge thank you for the customer service agent that contacted me. I am truly blessed.
Momentum Insure's replyOfficial
16 Jan 2025, 17:26Hi Altus, thank you for the update, I am glad to hear that you have been contacted and assisted.
Don't hesitate to let us know should you require any help.
Regards
Brenda
Don't hesitate to let us know should you require any help.
Regards
Brenda
Momentum Insure's reply16 Jan 2025, 17:26
Official
Hi Altus, thank you for the update, I am glad to hear that you have been contacted and assisted.
Don't hesitate to let us know should you require any help.
Regards
Brenda
Don't hesitate to let us know should you require any help.
Regards
Brenda