Disapproving a valid claim and super *** service

Had a claim on my vehicle and was impressed at first as assesment was done following day. Same day get a call stating it was aproved. After not hearing from the SP for 2 weeks ( calling both momemtum and them) VDS autobody the SP stated that they still havnt recieved the aproval. Ive been calling every day or two as my right window was also not working after the incident and the assesor didnt mention this on the report as it wasnt checked.

Eventually got the service provided to open the window to have a look to see that the bracket broke off with the impact of this incident.

NETT assess doesnt even come out to look and just wants to say this is wear and tear and wont be covered ( a clean break? At the same time as incident? What BS) as stated not even making the effort to come.

Momentum then goes a step futher to lie on email stating that Marius ( manager at VDS) stated this cant be due to incident. Marius and Robert at vds both stated that this is an absolute Lie. Also that the assessor didnt even speak to marius but to Robert.

Anyway a month later and had them sent an actuall assesor. Asked for the report 3 times now. And they are refusing to send it or ignoring me. Just stated over the phone after i called in again for the dont know how many times as no feedback gets given, that the mechanism and cable is due to wear and tear and wont be covered.

*** there is nothing wrong with those things and its not what the claim is for. Its a piece of plastic fasteing a clip that broke off