Disappointing Service

I logged a claim in October 2018. After disappointing service trying to get my car fixed (sub-par contractors), I finally got my car back. Momentum informed me that the matter of recovering my excess was handed over to lawyers. After several e-mails to your STI service centre and no reply, I contacted the lawyers who indicated that the matter was finalised in December already?!

Why did Momentum STI not bother to contact me? Now I have finally followed up with your own legal department they said that the excess was only partially returned so they will have to take the matter further.

Momentum STI was quick to hike up my monthly premium (even if the accident was not my fault) but was not quick to assist me with the claim or my queries. I did manage to waive the hike after complaining but this is ridiculous.

The package I have with you is no longer a good deal and the service is starting to become a deal-breaker. In addition, you have no effective complaints channel - that is why I have to revert to Hello Peter all the time.