Disappointing Customer Service

I would like to share my utter disappointment with the above mentioned insurers. Their customer service is close to none existence. My consultant Moeketsi Moloi does not receive to emails, nor does he respond to calls or even the messages I have left for him with his colleagues. I have expressed my dissatisfaction with the service I have consistently received from him, he would apologise, but the behaviour doesn't change. Apart from the sky rocketing premiums, another one of my reason for cancelling my short term insurance is the type of customer service I've received from Momentum. I sent a cancellation email on the 25th January 2024, followed up on email and with phonecalls on numerous occasions, still no luck. Please cancel my insurance and send me a confirmation asap.