ZS
Zakhele S

1 reviews | Active since Nov 2020

09 Apr 2025, 20:14

Disappointing Claims Experience with Momentum Insure

I regret to report a very frustrating claims experience with Momentum Insure. My policy clearly lists X amount coverage for vehicle key replacement, but they insist on paying only a fraction based on a dealership quote, ignoring their own contractual terms. Key concerns: • Denial of clearly stated policy benefits • Refusal to acknowledge OSTI insurance precedents • Time-consuming dispute process that should have been unnecessary After multiple attempts to resolve this properly, I've had to escalate to regulatory bodies. This has been an unexpectedly difficult process for what should have been a straightforward claim. I hope Momentum will review their claims handling processes to prevent others from experiencing similar issues. There are better options in the market that honor their policies as written.

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Replies (1)
Momentum Insure
Momentum Insure's reply09 Apr 2025, 20:53
Official
Good evening Zakhele.
Thank you for bringing your concerns to our attention. We will look into the matter and s team manager will contact you during business hours tomorrow. 
Kind regards 
Qhakazile