Disappointed with claim handling process

I am very disappointed with how my claim CP599092MP, has been handled by momentum insure this time around, a far cry from how my previous claims were handled. I used to boast about momentum insure's efficiency but this time around the communication is so bad. I just want an update if when the claim will be paid out but my emails are ignored, my callsnto Johanna who's handling the claim are ignored. I'm in the dark. I've resorted to fixing my tyre myself because even though I have a tyre claim that I submitted on the 6th of April, to date no payment has been made. I only received an email that the claim was authorized on the 24th of April. If this is how you're going to treat me as your loyal customer then you're going to lose me because I find engaging with you very frustrating.