CB
Christopher B

1 reviews | Active since Dec 2015

29 Jan 2020, 08:58

Disappointed Momentum Short-Term Insurance client after vehicle insurance premium raised by nearly 50%

I have been insured with Momentum Short-Term Insurance for the past 3 years on my vehicle. Last year I was involved in a motor vehicle accident for this first time on my policy. The cost of the accident was far less than the premiums I had paid over the last few years however last month I was informed my vehicle insurance premium would be increased by 50%! I called the retention's department to ask them if they can review this increase as I felt it was extremely high considering I had been a loyal client for the past few years and I explained that I would like to stay on as a customer but they were very unwilling to compromise on this. It’s disappointing to know that Momentum Short-Term Insurance does not value their clients and would be prepared to let them go without trying to retain them. I am still willing to give Momentum Short-Term Insurance a chance but if they not willing to re-evaluate my policy I will be left with no alternative but to find a new insurer for my vehicle.

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Replies (3)
Momentum Insure
Momentum Insure's reply29 Jan 2020, 09:17
Official
Good Morning Christopher. We are sorry to hear that you would like to cancel.  We have referred your concerns to our retention's team manager to assist with this matter.  Please allow us an opportunity to look at this and we will contact you during the course of today to discuss. 
Kind Regards
Qhakazile

CB
Christopher B's update29 Jan 2020, 15:27
Reviewer Update
I must give credit to Momentum Short-Term Insurance because shortly after posting this post I was promptly contacted by a member of Momentum to discuss the matter and find a resolution to this matter. I appreciate the assistance received and for lowering my insurance premium and wanting to retain me as a client. Thank you.
Momentum Insure
Momentum Insure's reply29 Jan 2020, 15:35
Official
Good Day Christopher. We are happy to hear that you were assisted efficiently and your concerns have been addressed to your satisfaction.
Have a great day!
Kind Regards
Qhakazile