Disappointed Momentum Client

I am deeply disappointed in my insurance company. In August this year I submitted a claim for my laptop. Unfortunately the insurance was unable to get hold of me due to my phone having network issues. I went to vodacom to report the fact that my phone did not receive incoming calls. I then reported to the lady who was assisting me with the claim Ms Banele Msiza only to be issued with a rejected claim because the insurance was unable to get hold of me during claiming stage. But I communicated via whatsapp with the assessor who came to collect my laptop. The insurance refuses to pay my claim, imagine I never skipped one premium and they are still deducting the premium for a laptop that they don't want to cover or replace. I really need your intervention in resolving my claim. I have sent emails even tried to re-submit my claim they are just ignoring me why I don't understand.

Please assist I need this laptop to complete my assignments it's very frustrating when insurance companies sells a product to you but treat you like this after they got what they wanted.