Disappointed in Momentum short term insurance who offered/sold a product, just to find out , after I signed up, this product is no longer available.

I logged a complaint with Momentum insure on 27-09-22 who promised me that our insurance which commenced 01-08-2022 would include Homedrive (uber), for all 3 x cars . This meant that we would have 6x3=18 uber rides includes in policy.

To my shock I found out, while trying to book an uber on 26-09-22 that momentum only included 6 uber rides and not 18.

I immediately logged a complaint.

The consultant Vongani Baloyi contacted me on same day to apologize for his mistake , never offered to fix the problem by offering to add the 12 uber rides which he initially promised us.

What upsets us more is that we cancelled our Discovery insurance especially for this benefit which Momentum falsely promised us.

I would have expected that Momentum insure would have agreed to add the additionally uber rides, even if it meant that we would need to pay an additional (small) fee similar to what they previously offered. They feedback what utterly Disappointing. They quick to take your business but not quick to correct their mistakes!

On another note, can you please amend my momentum monthly deduction on Transunion ? Currently it reflects as if my monthly deduction is over 5000,00, when in fact, i only pay 1 741.04 p/m