Disappointed in Momentum Short Term Insurance

In the month of September I made a motor vehicle and cellphone claim (CP026993) but we are now in the month of November and the claim has not yet been finalised. I gave all the requested documents and authorisations to Renchia (claims investigator) to obtain any information she would require to process the claim. <br> <br> However, she had been giving me empty promises week after week saying the claim would be finalised in that particular week. Instead, she would come back to me each week requesting new details such as certified copy of ID, Medical aid number etc. I wondered why she did not ask for such details in the first place and rather wait for weeks to ask for such details. This made me question her level of competence. <br> <br> After waiting for many weeks, I finally lost my patience requested to speak to her manager. This did not go down well with her and she shouted and hung up the phone on me. This really showed a lack of professionalism when dealing with clients. How am I to refer any potential clients to Momentum after being exposed to such treatment? All these delays are to my disadvantage because, at the end of the day, I am the one without a motor vehicle and a cellphone!