Disappointed in Claim assessment time delays

We are stranded in Margate after our caravan broke down. Claim registered Monday Morning - we received quote for repair work on Tuesday evening and submitted same to Momentum Insure on Wednesday am. Our broker was informed and our broker forwarded quote to claims department as well Thursday am Enoch of the assessors company phoned to confirm where the caravan is. Thursday late Henry of the assessors company phoned requesting more photographs of the caravan which was sent. Come today, Friday, we phoned claims person at Momentum Insure to enquire progress - no feedback from assessors received as yet. We advised Momentum that we need caravan to be attended to on Monday morning so that repairer have the week to fix. We managed to find alternative accommodation and had to pay the accommodation - booking is for Monday 11th till Friday 15th of November> At 16h15 today my husband MJ Opperman in whose name the insurance is, contacted call centre and was informed that the claims person was afternoon off and per the system it appears the assessor appointed Cardinal Panel beaters in Parow - How? When we are stranded in Margate? No response to our WhatsApp enquiry to the assessors WhatsApp line - no response from brokers office as they already left work at that time. In explaining to the lady at Claims Department she can do nothing until such time as she received the report. 3 working days since the quote was submitted and we are left in the dark with ZERO communication.