MA
Mike A

1 reviews | Active since Dec 2021

25 Aug 2024, 12:31

Disappointed

08 July 2024 Reported a burst pipe including ceiling damage. They appointed a service provider that needed a week to replace a simple burst pipe in the ceiling and on top of that created further damage to the property. To date this damage has not been resolved even after lodging a formal complaint on the 14 Aug 2024.

Even tho momentum staff is helpful and friendly, momentum needs to be held responsible for the service providers they appoint including the level of work the service provider does.

Momentum, why this fall from great service? In the meantime i pay every month on time without fail.

0
Replies (1)
Momentum Insure
Momentum Insure's reply25 Aug 2024, 14:49
Official
Good afternoon Mike. 
Thank you for reaching out to us. We are sorry to hear about the service received. Please allow us an opportunity to look into the matter and our procurement team will be in touch. 
Kind regards 
Qhakazile