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I moved from Discovery to Momentum because I was advised by Sandy that I will be treated well and have good customer service from them which did not even take long.

I was supposed to move my vehicles, building, and home contents to Momentum and when speaking to Sandy, and wanted to know more about the additional excess because I was not told about the additional excess only when I got my schedule that when I seen the additional excesses, especially the theft, and was told not to worry because it's not like my car will get ******. I decided in December before my policy started to keep my vehicles with Discovery as I had a bad feeling about Momentum. I was not wrong.

I called on the 4th January 2023 at 10:36 which was a 17-minute call to remove the vehicles off cover stating that my vehicles are covered with Discovery and I was transferred from department to department because apparently, the only person that can assist is my service consultant which at the time was Rajesh and eventually I stated that I need to be taken off as previously emails and message have been ignored about removing the vehicles because I already have it insured and I was told by the consultant to hold while they sort it out and they came back stating it was removed.

On the 8th I had a vehicle incident where I was told that my vehicle was covered by another insurer as well, which was impossible because I called and spoke to the consultant who told me that the vehicle was removed yet to my surprise the vehicle was not removed and I had to call them on the 12th January 2023 again to ask them to remove the vehicles which was a process because I had to write an email stating what happened for them to remove the vehicles.

Eventually, it was removed and I was told that the building and home contents will remain. We were not told that the policy has relapsed by any consultant including our service consultant at the time Rajesh we were told everything was okay with our policies.

We had our geyser burst about 2+ weeks ago, it was a Sunday so I called the assist line as per others ensure you call the assist line and they send a plumber to come out and assist with the replacement of the geyser or if it needs to be repaired and if insurance covers it or not, only to find out that you have to wait for the claim department to open and only them they can assist you and the only thing they can do is send a plumber to close the tap and check if it burst but we have to wait till Monday at 08:00 to register the claim and when I called I was transferred to Beverly and she did not check to see if my policy was active or not and transfers me to claims and then after advised that the policy was not active which I did not understand because I was speaking to someone in services who did not tell me anything.

When transferred back to Beverly where she tells me this but from all that was made by my father no one told that, we were told that everything is fine with the policy.

They told us that they would investigate and we have been waiting for the past 2 weeks for a response while the consultant went on leave with no one else to handle her responsibilities. After 2 weeks I am sent an apology with a form to fill out where I need to pay for calls to be listened to and have excess to it which I was not told of. I never came across an insure that charges you for calls when you lay a complaint against their consultant and when you ask for feedback they ignore you and do not respond to you.

They have stated as well during the sale that covers load-shedding and when you claim they tell you it is not covered as well. They are **** and ****s and never keep to they word and by far the word insure I have been with.