DEPLORABLE SERVICE FROM MOMENTUM

My sister's friend took my car which my sister was using (without my sister's permission) and got involved in an accident. The SAPS could not open a case as they considered this was a civil case. Momentum was advised and they towed the car, did their investigations and on 14 April 2020, Quinton van Schalkwyk sent me an email that my claim was rejected on the basis that: >the driver did not have a driver's license and was alone in the car >the driver was under the influence of alcohol (this was to be included as a second reason as they were still awaiting blood tests on the day the email)

To me, their conclusion they missed a critical departure point that the car was taken without my sister's permission which then meant that the state the driver was at the time of the accident was immaterial. The investigator mentioned that the driver had, on several occasions driven the car and for me that was not to be argued as consent was not given on the day of the accident as consent is not given in perpetuity and can be revoked at any time (oral or tacit).

Subsequently, the matter was lodged with the Ombudsman on 20 April 2020 with the Ombuds advising me on the 16 March 2021 that an agreement has been reached for the insurer to settle the claim.

To this end (25 March 2021) and subsequent to several emails sent to Momentum just for an update on the case I have received absolutely no response. This morning, I was advised through the call center that Tshepo Moeketsi (whom I have been copying on the emails to Momentum) and/or Ms Nicolene Smuts are the people dealing with my claim.

Consequently, I am considering a review of my relationship with the company more so given that I have so many policies (short and long term) with them and have since canceled my vehicle insurance.

I am still awaiting communication from them the day they wake up and remember that they have clients to serve.

Regards

Asanda Madikizela