Deliberate tactics not to pay a claims

Its now the 2nd instance that AFI have deliberately frustrating me not to pay out claims. I pay almost R6000.00 per month in premiums to get poor and bad service. I reported to AFI that due to city power issues I had no electricity for 5 days and that when the electricity was restored it damaged my alarm system as hence the alarm company is not receiving any signals. In this case if my alarm does not work I have no cover. I provided all the information received from ADT, I was called yesterday setting up an appointment my AFI's vendor to access the damage they never arrived. I followed up with AFI, received a call from the vendor that it would be attended to this morning, no response. I called the CEO he is on leave, phone the PA to his executive gave her details and was told that MR Darfoor would call me one called. After much frustration I decided to approve the repairs at my cost , immediately I received a email from email that they would now cancel the claim as I will pay and repair the damages, It is a tactic that this pathetic company users all the time. I receive a call from the vendor that they visited my place, no one did.