Delayed claim process and shocking communication

They gave authorization to wrong panel beaters which they only realized when I followed up. My car took 2 months to get back to me due to their delays. The allocated consultant was never available. I spent hours on the phone doing follow ups. The rental they gave me was for 30 days, then they extended for 12 days only after they realised they made an error with the panel beater. I had to pay for 2 weeks out of my own pocket.

I am totally disappointed in their communication and lack of accountability.

I laid a complaint and to this day they have not provided me with any feedback.