Delayed claim process

The time frame in which AFI had handled my claim (vehicle write off) is totally unacceptable. This is was my first claim with the company and from my experience, if this is how business is conducted, I would not recommend AFI as a worthy insurer.

They did pay out my claim eventually but it took close to 37 days, by which time the car hire (which you pay for in your policy as an add on) had expired. I had to inform them that they have not paid out and that the rental car hire is going to expire soon, to which they extended car hire for another 7 days, thinking a payment would be made soon. 7 days later no payment and rental car had to be returned. Payment was made eventually the day after the rental car was returned. Unfortunately due to AFI delays in the whole claim process im currently immobile still looking for a suitable vehicle replacement due to prolonged delays in the claim/pay out process