Delayed Claim Momentum

I have a claim pending with momentum for an accident that happened on the 25th of August and have provided all the information that was requested from me but I am still being told they are still finalising my claim.

I was injured and hospitalised after the accident and the car was written off but Neil Francis who has been handling my claim keeps sending me from pillar to post with different requests and I’m starting to get fed up and frustrated with the whole process.

I have different policies with Momentum and at this point I am planning on cancelling all of them if this claim is not resolved by end of this week. I am currently unable to purchase a vehicle pending this claim and it’s really frustrating and I have dealt with other insurers previously and have never had such a delay with a claim.