Delay in pension fund payout

My claim was received on the 4th of September and since then I have called Alexander Forbes every single week to follow up. Nobody bothered to take responsibility. Each time I got a different excuse. Two weeks ago I was told that SARS approval is taking place so I should call back in 5 days time. When I followed up I was told nothing had been processed yet. When I called today yet again, I was told that the process has only started now and I'll receive payment within 6 weeks. How does that work if 2 weeks ago I was told I will receive my money immediately due to the turnaround time? This back and forth mess is absolutely disgusting. Every time I call I get put on hold when I ask for feedback. Nobody has bothered calling me regarding this issue. Terrible customer service. I would not recommend Alexander Forbes to future employers as they do not practice what they preach. <div><br></div><div><em>(Supplier name changed from Alexander Forbes Financial Services to Alexander Forbes Insurance by Hellopeter.com)</em></div>