1 reviews | Active since Nov 2014
Debit order Date
<p>I have tried moving debit order dates to the 1st of every month due to my salary being paid on the last day of every month so now I currently have insufficient funds for the debit order to go off and now my account looks bad due to Momentum being *********** when moving debit order dates. This has now caused additional fees whom I would probably have to cover that was caused by them.</p>
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
We confirm that you were contacted by our client care department advisor, and that this matter has been resolved.
Kind Regards
Qhakazile
Customer Relations Team
We confirm that you were contacted by our client care department advisor, and that this matter has been resolved.
Kind Regards
Qhakazile
Customer Relations Team
I was contacted by Momentum promptly after complaint was logged and issues have been resolved ( I trust that they understood the change of debit orders that were not done and July's debit order that bounced due to insuffiecient funds that my account is not in arrears )
I spoke With Michele Coetsee and Ansuyah Nair and they were extremely helpful and friendly.
I was contacted by Momentum promptly after complaint was logged and issues have been resolved ( I trust that they understood the change of debit orders that were not done and July's debit order that bounced due to insuffiecient funds that my account is not in arrears )
I spoke With Michele Coetsee and Ansuyah Nair and they were extremely helpful and friendly.