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pavania.n pavania.n

1 reviews | Active since May 2016

06 Feb 2017, 11:17

**************** - Conflicting premiums on the same vehicle on 2 different policy schedules

<p>I requested a quote on 2 new vehicles with Momentum on my current policy and a policy schedule was emailed to me. I then noticed that my current premium on my existing vehicle was lower than what I am currently paying on the scheduel sent to me. I sent an email and called to query this and I was simply told that this is a "system error". This is completly unacceptable. How is it that momentum gets to 2 different premiums on the vehicle and why am I paying the higher premium, It is not my problem, that there was a system error, I have the policy schedule in black and white and demand that my premium be reviewed in line with what was sent to me. </p> <p>Further to that, I spoke to 4 different indivduals at Momentum to try and get resolution on this and was transferred from pillar to post as apparently there is no complaints resolution department in Momentum. I find this extremely hard to believe. I want this matter to be reviewed and resolved, or I will be complaining to the insurance OMBUDSMAN, this is shocking and terrible service from Momentum. </p>

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Replies (1)
Momentum Insure
Momentum Insure's reply06 Feb 2017, 11:51
Official

Thank you for bringing your concerns to our attention.

A team manager in the client care department is currently looking into this matter and will contact you shortly.

Kind Regards

Qhakazile

Customer Relations Team