1 reviews | Active since May 2016
**************** - Conflicting premiums on the same vehicle on 2 different policy schedules
<p>I requested a quote on 2 new vehicles with Momentum on my current policy and a policy schedule was emailed to me. I then noticed that my current premium on my existing vehicle was lower than what I am currently paying on the scheduel sent to me. I sent an email and called to query this and I was simply told that this is a "system error". This is completly unacceptable. How is it that momentum gets to 2 different premiums on the vehicle and why am I paying the higher premium, It is not my problem, that there was a system error, I have the policy schedule in black and white and demand that my premium be reviewed in line with what was sent to me. </p> <p>Further to that, I spoke to 4 different indivduals at Momentum to try and get resolution on this and was transferred from pillar to post as apparently there is no complaints resolution department in Momentum. I find this extremely hard to believe. I want this matter to be reviewed and resolved, or I will be complaining to the insurance OMBUDSMAN, this is shocking and terrible service from Momentum. </p>
Thank you for bringing your concerns to our attention.
A team manager in the client care department is currently looking into this matter and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
A team manager in the client care department is currently looking into this matter and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team
