tM
tsholofelo M

1 reviews | Active since Oct 2013

09 Apr 2015, 13:53

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My account was debit 7 times the annual increase and I called the call center had to hold for 14 min before I could get help on the 7th. Eventually I went through and spoke to Joleen who promised to get to me with an update and fix that problem. To date she hasn't called me. I have called the same number several times and she is either busy or won't take my call. I want my money back and you will also have to pay back the money I used to call you. Because has it not been for you incompetency I would have to call you. I'm expecting a call from you <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>

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Replies (1)
Momentum Insure
Momentum Insure's reply09 Apr 2015, 14:02
Official
Hello tsholofelomsm,

Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.

We are sorry for the inconvenience and annoyance this incident caused.

Kind regards,

Nicolette D'Arch