1 reviews | Active since Dec 2009
Customer Care
Good day I have trying to liaise with your advisor but have been ignored. My car was involve on the accident on the 08 Nov 2022 and it was was write off. I have ask if can i be refunded my pro rata for the remainder of the month because I did not have vehicle anymore but I was told that I would not be refund because I paid for the whole. My query I did not have risk anymore as off the 8th and why should I pay for the whole month? The car was not removed from cover even though you knew to that the car was write off you still tried to debit my account on the 1st of December., I had to call several times to try and remove the car which I believe it should be an internal procedure ********* From: Sbu Sent: Tuesday, 06 December 2022 16:50 To: 'Sue Naidoo Subject: RE: MT***4
Good day Sue
Hope you well, no one have called me yesterday to date to remove the BMW from cover.
Anyway I have called your client care requesting that they remove the BMW from as of the incident date 08/11/2022 and I was told that I will not be refunded as I have paid for the whole month of November.
My query is the vehicle was written off on the 08/11/2022 meaning that I don’t have the risk from the 09/11/2022,Why I cannot be refunded pro rata for the remainder of the month because the risk does not exist anymore?
If the vehicle is in for repairs yes I would understand but it was written off, Unless I am missing something!
Can that be confirmed for me in writing and I can consult accordingly, I cannot pay for risk that does not exist in my opinion! *********** No Feedback from Sue to date !
Thank you for bringing your concerns to our attention. We have referred your complaint to the relevant team manager to contact you and address this matter.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have referred your complaint to the relevant team manager to contact you and address this matter.
Kind regards
Qhakazile
Thank you for acknowledging my query, I had just attached mail which was send to Sue. The complaint should not be directed to her the retention department, I also spoke to Princes and the TM who told me that I cant not be refunded hence I was trying to understand why because I did not have the car form the 09/11/2022,momentum is been good to me through my incident but this did not make any sense to me, hence I needed the explanation on this merits.
Thank you for acknowledging my query, I had just attached mail which was send to Sue. The complaint should not be directed to her the retention department, I also spoke to Princes and the TM who told me that I cant not be refunded hence I was trying to understand why because I did not have the car form the 09/11/2022,momentum is been good to me through my incident but this did not make any sense to me, hence I needed the explanation on this merits.