CP905329ME - NEVER AGAIN WILL I HAVE A POLICY WITH MOMENTUM

On the 2nd of June, East London experienced severe flooding. I drove my Mercedes and unexpectedly found myself in the middle of a flooded area. My vehicle engine cut and would not start. The water was so high it covered the tyres of my GLE Mercedes and eventually the water started pouring into the vehicle. Momentum organized towing and I was on my way. The Tuesday after I collected my hired vehicle whilst we awaited the assessors report. Assessors report was released Thursday (4 days after the flooding incident). Assessor confirmed the vehicle would be written off. To date, I AM STILL WAITING FOR MY CLAIM TO BE SETTLED! My car hire has had to be extended as it reached its 30 days. Each day Momentum comes with another issue as to why my claim cannot be settled. I have had to request from my private bank a settlement letter THREE TIMES and my claim is still not finalized. My insurance debit order has come off and so has the debit for my vehicle. I am essentially paying for something that I cannot use! Momentum advised that 'there is a new payment system' which Investec does not recognize. After much back and forth, on Tuesday (02.07.24 - 30 days after the incident occured) I was told all is in order and cant expect the claim to be wrapped up. Not so much to my surprise, I am still waiting for the acknowledgement of loss agreement. I have heard from my banker that Momentum is requesting private and confidential information of the directors of Investec like the ID copies and proof of addresses? Why, I will never know! This is shocking service from Momentum and I will be moving my policy to another firm that is able to adequately and sufficiently attend to my claim in a timeous manner.