CP846851MS claim number

We live on a property with 2 boreholes. A lightning strike burnt one of the pumps and a day later the other borehole stopped working as when Eskom was restored it has lost a phase and we use 3 phase power. So 1 borehole should be an electrical fault and the other power surge. Firstly Momentum sends an assessor that has no idea of how boreholes work and then he sends them a report that all the damage was due to Eskom loss of power ie power surges. Momentum has offered to pay such a ridiculous amount that will not even cover the loss of 1 borehole as they only pay a minimal amount for power surges!!!!!. They will not even pay for the labour to lift the 2 boreholes which is a hefty amount that I have already paid. Extremely disappointed in their service and the agent working on the claim. We do pay a higher excess due to the setup on our property but what has this helped. I will be cancelling my policy with Momentum