CP621735MS

I am so disappointed with Momentum insurance's provided service on my claim. My car was towed away on friday 19th of May and I filed the claim on the 20th of May. At first I was given Basetsana Khalo as my advisor who didn't appoint the Assessor till 5days later of which that only happened after I had to call and find out what's going on since the panel beaters had called me and told me they are still waiting for my insurance. Then they appointed the Assessor on that day the 25th of May and went quiet again. I kept calling panel beaters, Momentum and Netassess alternatively since Basetsana was not responding to any of my Emails. Panel beaters were waiting for authorisation from momentum, momentum waiting for Netassess's report and Netassess had sent the report to Momentum, I then discovered that there was a mix up on claim numbers which took Momentum more than a week to sort out. Only to find out on the 6th of June that my claim was given to Oratile which I forwarded the unanswered Emails I've been sending to Basetsana and he didn't respond either.

Only after I've requested my broker to followup cause I was tired of explaining the samething for the whole week whenever I call momentum to find out if the Claim number mix up has been resolved. That was on the 12th of June and authorisation was issued the following day 13th.

On the 21st of June quotation for additionals were sent by panel beaters to Momentum, till today authorisation has not been issued and my Email have not been answered.

We are on day 44 since my car has been towed away and apart from stripping it nothing has been done. The number of days for my car to return that were indicated by the panelbeaters will start counting from the day they receive the parts which means another month will go by without getting my car back.

Can someone from momentum please help me understand what the problem is.