KP
Kim P
1 reviews | Active since Mar 2021
13 May 2022, 12:59
Contactibility is pathetic!
Their numbers get transferred to a 3rd party company for assistance, and upon speaking to the consultant, they tell you to contact Momentum directly. Even though that was your first step! I was initially with Alexander Forbes, and then the companies had moved me over to Momentum. Now when ever I call Momentum, they transfer you back to Alexander Forbes. I'm struggling to understand the reasoning here. Who do I then call, God forbid, Im in an accident??!?!?
Helpful (0)
Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
13 May 2022, 13:06Good afternoon Kim.
Thank you for bringing your concerns to our attention, we do apologize for the frustration caused.
We will refer to the relevant department and request that they contact you to assist further,
Regards
Brenda
Thank you for bringing your concerns to our attention, we do apologize for the frustration caused.
We will refer to the relevant department and request that they contact you to assist further,
Regards
Brenda
Momentum Insure's reply13 May 2022, 13:06
Official
Good afternoon Kim.
Thank you for bringing your concerns to our attention, we do apologize for the frustration caused.
We will refer to the relevant department and request that they contact you to assist further,
Regards
Brenda
Thank you for bringing your concerns to our attention, we do apologize for the frustration caused.
We will refer to the relevant department and request that they contact you to assist further,
Regards
Brenda
KP
Kim P's updateReviewer Update
13 May 2022, 13:12Hi Brenda
How do you know what the relevant department is, if you haven't asked me? I didn't mention my reason for calling, so I'm keen to know which department will be in touch with me.
Probably a just someone that will again redirect.
How do you know what the relevant department is, if you haven't asked me? I didn't mention my reason for calling, so I'm keen to know which department will be in touch with me.
Probably a just someone that will again redirect.
KP
Kim P's update13 May 2022, 13:12
Reviewer Update
Hi Brenda
How do you know what the relevant department is, if you haven't asked me? I didn't mention my reason for calling, so I'm keen to know which department will be in touch with me.
Probably a just someone that will again redirect.
How do you know what the relevant department is, if you haven't asked me? I didn't mention my reason for calling, so I'm keen to know which department will be in touch with me.
Probably a just someone that will again redirect.
KP
Kim P's updateReviewer Update
13 May 2022, 13:21Do you not require more of my details to locate a policy number? Or you can find it with just my name. Very impressive.
KP
Kim P's update13 May 2022, 13:21
Reviewer Update
Do you not require more of my details to locate a policy number? Or you can find it with just my name. Very impressive.
KP
Kim P's updateReviewer Update
13 May 2022, 14:03So why would you say you are locating it. This is another problem I have with you people. Don't say things to keep us quiet for a bit. We aren't stupid! It was never your intention to locate the policy number. What is your actual role on this platform?
You haven't once asked what the actual problem was, and then formulate a plan of action!
Before I publicly post my policy number (its actually disgusting that you would request that). What is going to be done? Do you what the base of the problem is? Because it seems you are just grasping at straws and before I know it, its 5pm on a Friday afternoon, and business is close till Monday.
You haven't once asked what the actual problem was, and then formulate a plan of action!
Before I publicly post my policy number (its actually disgusting that you would request that). What is going to be done? Do you what the base of the problem is? Because it seems you are just grasping at straws and before I know it, its 5pm on a Friday afternoon, and business is close till Monday.
KP
Kim P's update13 May 2022, 14:03
Reviewer Update
So why would you say you are locating it. This is another problem I have with you people. Don't say things to keep us quiet for a bit. We aren't stupid! It was never your intention to locate the policy number. What is your actual role on this platform?
You haven't once asked what the actual problem was, and then formulate a plan of action!
Before I publicly post my policy number (its actually disgusting that you would request that). What is going to be done? Do you what the base of the problem is? Because it seems you are just grasping at straws and before I know it, its 5pm on a Friday afternoon, and business is close till Monday.
You haven't once asked what the actual problem was, and then formulate a plan of action!
Before I publicly post my policy number (its actually disgusting that you would request that). What is going to be done? Do you what the base of the problem is? Because it seems you are just grasping at straws and before I know it, its 5pm on a Friday afternoon, and business is close till Monday.