Complete lack of communication

This is my dismal experience thus far:

Claim number: CP228023 This is a 3rd party claim. I followed the process since 10 June 2021 and submitted all the relevant documentation and took the car for assessment as requested. The Claims advisor *** did not communicate or respond to emails .One of the e-mails when the documentation was requested advised this can take 4 to 6 weeks. I waited the 6 weeks and then called in and was assisted by Galaletsang Motiang,Legal administrator who sent a message to the Team Lead *** on the 22nd July 2021 and also no response. NOTE: The car that was damaged by your client is in my name

Please attend to this matter promptly.