1 reviews | Active since Apr 2024
Complaint Regarding Poor Handling of My Claim
I am writing to formally express my dissatisfaction with the way my claim is currently being handled by Mr. Zavier.
My claim has been ongoing for almost a month now, despite the fact that I have submitted all the necessary and requested documentation. To date, there has been no resolution, no meaningful feedback, and no clear communication regarding the progress of my claim.
What concerns me most is the lack of responsiveness. My calls are not being answered, and I am not receiving any updates. This level of service is disappointing and feels unfair, especially considering that I have fulfilled all my obligations as a policyholder.
As things stand, I am still without a TV in my home, and this situation has caused significant inconvenience. It leaves me questioning the purpose of having insurance if, when a legitimate claim is submitted, it is not handled efficiently or professionally.
I respectfully request that this matter be reviewed urgently and that I be provided with a clear update and a fair resolution as soon as possible. I am simply seeking justice and fairness in the handling of my claim.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
I had previously informed Mr. Zavia that I would be traveling for work and would not be available. Despite this, he continued to tell me that he was waiting for quotes, only to later admit that he had been receiving very low quotes and was still waiting for the actual ones.
Then, this morning, Mr. Zavia called me and informed me that my TV is expensive and that I cannot afford it. This, despite the fact that he knew I was traveling and that I am a foreigner. It seems to me that Mr. Zavia believes that I, as a foreigner, do not deserve to purchase high-end items. I am deeply offended by this blatant display of ******.
I had been led to believe that my claim was ready to be settled, only to have Mr. Zavia tell me that he is now delaying the process in order to de***** me. This is unacceptable and I demand that action be taken.
What is the point of having insurance if I am to be subjected to such treatment? I am left feeling angry, hurt, and discriminated against. I seek justice on my claim and I will not rest until this matter is resolved.
I had previously informed Mr. Zavia that I would be traveling for work and would not be available. Despite this, he continued to tell me that he was waiting for quotes, only to later admit that he had been receiving very low quotes and was still waiting for the actual ones.
Then, this morning, Mr. Zavia called me and informed me that my TV is expensive and that I cannot afford it. This, despite the fact that he knew I was traveling and that I am a foreigner. It seems to me that Mr. Zavia believes that I, as a foreigner, do not deserve to purchase high-end items. I am deeply offended by this blatant display of ******.
I had been led to believe that my claim was ready to be settled, only to have Mr. Zavia tell me that he is now delaying the process in order to de***** me. This is unacceptable and I demand that action be taken.
What is the point of having insurance if I am to be subjected to such treatment? I am left feeling angry, hurt, and discriminated against. I seek justice on my claim and I will not rest until this matter is resolved.