Complaint: on Policy: MT***6

I am really upset with the service that I received from Momentum.

I had added a new mobile device to my policy on 24/01/2023 and my premium literally doubled in amount. I had laid a complaint and I have not received feedback since then from the person who is supposedly handling my complaint: Ronel Evans, *** The main reason for switching from my previous insurer was because it literally did not make sense that I pay a high premium on household contents (including mobile devices) If this premium is not re-looked at by your retentions department I will gladly move to another insurer. Trust me it's not that difficult the same way that I moved from my previous insurance to momentum. Should I not receive a response by COB today, I am taking my complaint higher.