Complaint Claim

Poor Service / Claims , I logged a claim after a recent ***** for a laptop , After a week I am getting the run around and being treated like I am the ******** , First they do not get back to you , you must call AF for a follow up . AF expects a customer to keep recipes of all household goods to prove ownership , this is surely unreasonable .A photo is not proof of ownership , this is all I have . I have sworn under oath at a police station in the presence of an investigator and yet still AF are questioning about ownership . The laptop was a gift How do I prove ownership or where exactly it was bought. How is this to help the situation when you are ****** and not to be assisted by your own insurance . In 6 years no claim on household to be treated like this is very upsetting . I still awaiting feedback from Luck Khumalo / Lendore Kumoo . I have repeatedly asked for senior management details which they will not share , surely there is a CEO complaints box.Very unhappy customer !