CB
Carol B
1 reviews | Active since Mar 2013
09 May 2022, 11:40
Complaint
Dear Momentum, Sadly after weeks and weeks of calling and waiting I have no option but to complain! I do understand that with the flood in KZN you must be very busy. However your service is shocking!! and I am no losing money as you have not 1) upgraded my insurance policy correctly 2) refunding me for damages 3) collecting the damaged good. Its been almost one month and I am still calling your inept call centre for answers only to be given the run around. I am shocked and disappointed at the awful service. Actually you deserve no stars
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
09 May 2022, 11:45Good afternoon Carol.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply09 May 2022, 11:45
Official
Good afternoon Carol.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Kind regards
Brenda
Brenda
CB
Carol B's updateReviewer Update
18 May 2022, 11:51Hi Brenda, Thanks I was contacted and the contents are sorted however here I am back complaining on Hello Peter as the house damage was assessed two weeks ago and still NO follow up??? I have emailed and emailed and called and called and just NO response and frankly I am sick of this dreadful service!!! really Momentum this is shocking and digicore that you use for assessing is awful!!! This time I am fed up.
CB
Carol B's update18 May 2022, 11:51
Reviewer Update
Hi Brenda, Thanks I was contacted and the contents are sorted however here I am back complaining on Hello Peter as the house damage was assessed two weeks ago and still NO follow up??? I have emailed and emailed and called and called and just NO response and frankly I am sick of this dreadful service!!! really Momentum this is shocking and digicore that you use for assessing is awful!!! This time I am fed up.
CB
Carol B's updateReviewer Update
19 May 2022, 10:17Hi Brenda, Thanks for the reply I am still waiting for someone to call me with regards to this matter. Thanks Carol
CB
Carol B's update19 May 2022, 10:17
Reviewer Update
Hi Brenda, Thanks for the reply I am still waiting for someone to call me with regards to this matter. Thanks Carol