YN
Yugan N
1 reviews | Active since Jul 2022
28 Jul 2022, 21:32
Complaint about poor service
I have experienced extremely poor service from the Drivable Claims Operation Department that is managed by Asanda Mapukata. My vehicle has been with the Durban Panel Beaters from the 6/06/22 and I have still not been given any clear progress report from Moment Insure or Durban.
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
29 Jul 2022, 08:13Good morning Yugan.
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client, we do apologize for the delay and inconvenience caused. Please give us an opportunity to look into this matter and a manager will contact you to address all your concerns.
Kind Regards
Brenda
Kind Regards
Brenda
Momentum Insure's reply29 Jul 2022, 08:13
Official
Good morning Yugan.
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client, we do apologize for the delay and inconvenience caused. Please give us an opportunity to look into this matter and a manager will contact you to address all your concerns.
Kind Regards
Brenda
Kind Regards
Brenda
YN
Yugan N's updateReviewer Update
03 Aug 2022, 10:32Hi Brenda,
Thank you for responding to my complaint so promptly. I received a message from Momentum that an investigation is in process and that I will receive feedback in 2 working day.
I had faith in your words but unfortunately today is the 4th working day and I have not received any feedback what so ever.
To top it off my complaint was of the service I received from from Asanda's team and yet I received a message that Asanda is going to investigate my complaint. So my question to you is, how does one investigate themselves?
I had tried to contact Asanda multiple times even last week and she is yet to call me or give me feedback.
I am appalled.
Thank you for responding to my complaint so promptly. I received a message from Momentum that an investigation is in process and that I will receive feedback in 2 working day.
I had faith in your words but unfortunately today is the 4th working day and I have not received any feedback what so ever.
To top it off my complaint was of the service I received from from Asanda's team and yet I received a message that Asanda is going to investigate my complaint. So my question to you is, how does one investigate themselves?
I had tried to contact Asanda multiple times even last week and she is yet to call me or give me feedback.
I am appalled.
YN
Yugan N's update03 Aug 2022, 10:32
Reviewer Update
Hi Brenda,
Thank you for responding to my complaint so promptly. I received a message from Momentum that an investigation is in process and that I will receive feedback in 2 working day.
I had faith in your words but unfortunately today is the 4th working day and I have not received any feedback what so ever.
To top it off my complaint was of the service I received from from Asanda's team and yet I received a message that Asanda is going to investigate my complaint. So my question to you is, how does one investigate themselves?
I had tried to contact Asanda multiple times even last week and she is yet to call me or give me feedback.
I am appalled.
Thank you for responding to my complaint so promptly. I received a message from Momentum that an investigation is in process and that I will receive feedback in 2 working day.
I had faith in your words but unfortunately today is the 4th working day and I have not received any feedback what so ever.
To top it off my complaint was of the service I received from from Asanda's team and yet I received a message that Asanda is going to investigate my complaint. So my question to you is, how does one investigate themselves?
I had tried to contact Asanda multiple times even last week and she is yet to call me or give me feedback.
I am appalled.