sP
shannon P
1 reviews | Active since Nov 2013
16 Feb 2015, 15:42
Company unable to debit
I have made 3 calls to this company and sent several emails .<br> This is to resolve the problem whereby I have not been debited for the month of January .<br> After speaking to 2 agents I was advised there was a problem with the billing system and several clients were not debited.<br> I was then advised of two separate dates as to when I would be debited .<br> To date those dates have passed and no debit has been processed on my account .<br> Seriously guys is this the lengths I need to go to in order to keep my account update .<br> Further more if I did not pick this up . no communication was sent out by the company to notify me that there was a system error ect.<br>
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Replies (1)
Momentum Insure's replyOfficial
17 Feb 2015, 03:02Hello Shannon198924,
We are really sorry about the frustration and confusion that the debiting of your premium has been causing you for the month of January!
This is poor service on our part and not the standards we are accustomed to delivering and we have referred the complaint to Lourens of the client care management team who will bring the issue of your debits to finalization.
Please expect a call from Lourens during the course of the morning.
Kind regards,
Lora
Customer Relations Team
We are really sorry about the frustration and confusion that the debiting of your premium has been causing you for the month of January!
This is poor service on our part and not the standards we are accustomed to delivering and we have referred the complaint to Lourens of the client care management team who will bring the issue of your debits to finalization.
Please expect a call from Lourens during the course of the morning.
Kind regards,
Lora
Customer Relations Team
Momentum Insure's reply17 Feb 2015, 03:02
Official
Hello Shannon198924,
We are really sorry about the frustration and confusion that the debiting of your premium has been causing you for the month of January!
This is poor service on our part and not the standards we are accustomed to delivering and we have referred the complaint to Lourens of the client care management team who will bring the issue of your debits to finalization.
Please expect a call from Lourens during the course of the morning.
Kind regards,
Lora
Customer Relations Team
We are really sorry about the frustration and confusion that the debiting of your premium has been causing you for the month of January!
This is poor service on our part and not the standards we are accustomed to delivering and we have referred the complaint to Lourens of the client care management team who will bring the issue of your debits to finalization.
Please expect a call from Lourens during the course of the morning.
Kind regards,
Lora
Customer Relations Team