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Sandra S
1 reviews | Active since May 2016
03 Aug 2023, 08:25
Company secretary is NOT a secretary
Thumbs down to Momentum Insure for editing my profession. I am an admitted attorney working as a company secretary in my so-called retirement. I spent a number of years studying and have over 40 years' experience. Momentum's staff however demoted me to a secretary. Not for them to edit what the broker sends through. Lack of professionalism is becoming pervasive at Momentum.
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Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
03 Aug 2023, 08:48Good morning Sandra.
Thank you for reaching out to us. We have referred your concerns to our client services team to contact you and update your profession.
Kind regards
Qhakazile
Thank you for reaching out to us. We have referred your concerns to our client services team to contact you and update your profession.
Kind regards
Qhakazile
Momentum Insure's reply03 Aug 2023, 08:48
Official
Good morning Sandra.
Thank you for reaching out to us. We have referred your concerns to our client services team to contact you and update your profession.
Kind regards
Qhakazile
Thank you for reaching out to us. We have referred your concerns to our client services team to contact you and update your profession.
Kind regards
Qhakazile
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Sandra S's updateReviewer Update
03 Aug 2023, 08:55An apology would also be in order for the insult.
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Sandra S's update03 Aug 2023, 08:55
Reviewer Update
An apology would also be in order for the insult.
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Sandra S's updateReviewer Update
03 Aug 2023, 12:02Well done to Momentum for calling within 4 hours of my complaint. Not so well done for trying to blame the broker for the error.
More concerning is the fact that Momentum does not capture what is sent to them. While incorrectly noting my profession is unlikely to have a serious effect, interpreting what the client is thought to mean rather than what the client actually said could have a significant effect on decisions made by Momentum. Something for Momentum to seriously consider.
More concerning is the fact that Momentum does not capture what is sent to them. While incorrectly noting my profession is unlikely to have a serious effect, interpreting what the client is thought to mean rather than what the client actually said could have a significant effect on decisions made by Momentum. Something for Momentum to seriously consider.
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Sandra S's update03 Aug 2023, 12:02
Reviewer Update
Well done to Momentum for calling within 4 hours of my complaint. Not so well done for trying to blame the broker for the error.
More concerning is the fact that Momentum does not capture what is sent to them. While incorrectly noting my profession is unlikely to have a serious effect, interpreting what the client is thought to mean rather than what the client actually said could have a significant effect on decisions made by Momentum. Something for Momentum to seriously consider.
More concerning is the fact that Momentum does not capture what is sent to them. While incorrectly noting my profession is unlikely to have a serious effect, interpreting what the client is thought to mean rather than what the client actually said could have a significant effect on decisions made by Momentum. Something for Momentum to seriously consider.