Company discriminates against hearing impaired clients

I cancelled my policy in writing - as per contract law stipulates. They do not want to cancel the policy before I talk to them. I explain twice per email that I do not make/take phone calls because I am hard of hearing.

In the end I had to phone. I asked the consultant how they do business with deaf people. He said he does not know because their company policy insist that they talk to the policy holder.

It is pathetic! There company policy is not in line with law and they will not assist deaf or hard of hearing customers.