Communication is key - unfortunatly with Momentum they like to misplace their keys.

Keeping this short and sweet. Used to receive stunning service from them up until last year (2022).

In November 2021 I was in an accident where someone drove into me ( I was not at fault for the accident). Claiming with Momentum was a very easy process and was hassle free. Fast word to 2022 when my policy had to be renewed and low and behold my premium went up with roughly R300. Which is understandable , everything increases. I then started shopping around to see whether there might be a cheaper insurance out there as these are trying times and every little saving counts. I then found a cheaper supplier and phoned in on the 20th of January asking for my policy to be cancelled on the 31st of January as I would then be moving over to the new insurance company. The guy that helped me must've have a rough day as friendliness was not his forte. I phoned in on the 24th of January to ensure my policy was set to be cancelled on the 31st of January. I was then informed my policy was cancelled with immediate effect and that the refund for the remainder of the month has been processed and should be paid back to me within the next few working days. I then asked for the refund not to be processed as i request the policy to run till the end of the month therefor no refund should be due to me. ( So I have been driving an uninsured car from the 20th of January without know this of course). I then asked the gentleman to reinstate my cover until the end of the month as it was supposed to be done like this in the first place. He then said the policy had already been cancelled and the refund is being process so if i require cover until the end of the month I need to create a new policy , I then said no this is too much admin I will just move the start date with the new insurer to earlier. Great no problem right? WRONG! It is now the 13th of February I still have not received my refund. When I phoned in again inquiring about my refund i was told no refund was due to me as my policy ran to the 31st of January. I then told my whole story and was told they need to go listen to the recordings to investigate what happened , they will get back to me withing 24 hours. 48 Hours later I phoned again and wast old again that they need to listen to the recordings to investigate what happened. It is now a week later I STILL HAVE NOT RECEIVED ANY FEEDBACK! So not only did I pay DOUBLE in one month for one vehicles insurance , I am also getting ghosted by Momentum with regards to feedback on what exactly happened. I will be the first to apologize if I am in the wrong , but why oh why should I resort to writing snotty reviews on Hello Peter just to get their attention? Why not communicate with me so that we can resolve this issue and move on?