FR
Florence R

1 reviews | Active since Feb 2023

13 Feb 2023, 13:51

Communication!!!!!!

No regard for their clients. No communication at All!!!

My car has been with Renew It for almost 4 weeks now and no repairs has been done.

Tried calling the accident claim, non drivable department every single day since my accident. No one in that department works. No feedback unless I call them and they pick up their phone.

Am currently fighting with Momentum, Renew It and Net Assess. Which is not my job or my responsibility as the client!!

This is so frustrating that I have to keep on calling all of you to provide me with feedback.... Every single day... The same frustration. Spoke to Mbavhalelo (complaint COMP 510970. Emailed her numerous times including her manager Roxcal and her managers manager Khanya. No feedback!!

I really hope you are proud of how you managed your department. This is the kind of service that you are happy to provide to your clients.

Am currently on the phone no answer.

Absolutely the most terrible service that I have ever received.

0
Replies (1)
Momentum Insure
Momentum Insure's reply13 Feb 2023, 14:35
Official
Good afternoon Florence. 
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. We have escalated this matter to the relevant department for urgent assistance.
Kind regards 
Brenda