Cold water in this cold winter - Momentum does not keep promises to clients

I called Momentum Assist on Friday 13th of June 2025 at 10:34am as we were experiencing a problem with the electric board. All the other plugs were working fine, but the geyser one kept tripping or falling and the water was cold. This had been an ongoing issue and this was not resolved. I was told we have exceeded the call outs. I explained that this was an ongoing issue and last 2 times the electricians did nothing. I was told that she will refer to a team manager and call me back. Of course she didn’t call me back. I then called the claims department at 11:19 and spoke to Daniel and registered a claim. I explained to Daniel that my mom was admitted in hospital and he assured me that the claim details would be sent to my number and email address which were all confirmed on the line as I am mandated on the policy. I never received any reference number and today it’s Saturday 14/06/2025 at 11:47. No one has called me, no reference details or correspondence about this claim sent to me and again we have cold water. This is beyond disappointing service and lack of feedback as promised by both Momentum assist and Daniel from the claims department. I would like to cancel this claim. So do not bother proceeding. I will have to get this sorted privately today. I bet you they will say now it’s another claim added to the multiple claims on my mothers policy. Terrible service. But I’m actually not surprised