Clarification on Claim Status and Outstanding Vehicle Repairs

Greetings Peter\ Representatives from Momentum Insure,

Summary of Events My vehicle sustained damage after hitting a pothole on the passenger side. The visible damage included the front and rear tyre and rim, as well as potential hidden damage that would not be visible without lifting the vehicle. Renew-It Bedfordview was appointed by my insurer to carry out the repairs. A few weeks later, I noticed a knocking sound when turning right, which was subsequently repaired. However, the knocking sound persisted. I then took the vehicle to BMW East Rand for a full diagnosis. The analysis report was submitted to my insurer, who forwarded it to Brent. Brent advised that the issue was due to a lack of servicing and maintenance, despite having reviewed the diagnosis video together with Net Assessors.

Please note that the knocking sound originates from the rear side that was affected by the pothole. Donovan also confirmed that the knocking sound was present at both the rear and front during a test drive on the passenger side.

Brent arranged a follow-up meeting for the following day, to be attended by Net Assessors, Noluthando, himself, and myself. Unfortunately, on the day of the appointment, he cancelled due to an emergency when I contacted him. I also observed that disappearing messages were enabled shortly after our call. Subsequent late arrangements made with Net Assessors gave the impression that there is a very very close\good\relationship between Brent, Net Assessors and third parties which raises concern regarding the status of my claim. Brent mentioned that I will have to take my vehicle to REX DIFF GEARBOX AT BOKSBURG(without inspecting the rear side(dependant on the video Diagnosis i have supp**** them), based on the response he had received from Net Access.

MY CAR SUSTAINED THE DAMAGE AFTER THE POTHOLES AND IT IS NOT DUE TO MAINTENANCE OR SERVICE.

At this stage, I would like to kindly request confirmation on whether my claim has been closed. Please also advise whether the insurer or Brent intends to proceed with the necessary repairs, or if I should make arrangements to repair the vehicle at my own cost.

Lastly, I would like to extend my sincere thanks to Darrio and Noluthando from Renew-It Bedfordview for their continued professionalism and assistance throughout this process.