clami on vehicle

I have had a claim on my vehicle, asked for time to see if I could get my own service provider.My spouse called on the 15/10/2015 to proceed with the claim using their service provider the advisor failed to proceed the claim no communication until I had to call on the 14/09/2015.Spoke to Quinton the advisors manager he failed to provide awesome service.To date my vehicle has not been sorted out vehicle is still at the panel beaters, this is my 1st claim on my vehicle and such a run around will not consider MOMENTUM INSURANCE in future worse service and telephone manners I have ever had. Funny thing they are so quick to collect our premiums every month but sucks at claims stage. Lucky thing the call was record and can take this issue future. Because clearly they don't care about their clients.Please don't be fooled by they cheap premiums you will regret it when you claim!