claims not processed as incorrect info on policy

I am trying to claim for an iPad that is listed on my policy and has a separate premium. However, the IMEI number was not requested on my policy only the serial number. Now my claim is not being processed as IMEI is needed to block the device NOT serial number that ALEX FORBES requested on policy inception.<br> <br> I have NEVER ever claimed and now when i do need to i get the run around. I think its time to move all my insurance elsewhere.