Claims excuses.

Had an claim registered at momentum for my fridge that broke. Let me also say we are in an area were we struggle with electricity on and off then you gave loadsheding also. So my fridge stop working when momentum collected the fridge only to come back to me saying the fridge as already been fixed at some point. So let say i bought the fridge and it broke with in the warranty period and they fixed it. So after phew years it broke so i decided to claim as i hardly claim. Momentum does not want to fix the fridge on basis thats it was already worked on. What the hell does it matter for i pay them every month a lot for insurance so it looks like if you go to momentum make sure you buy new appliances or have appliances that's not been worked on.