Claims department service is pathetic

<p>I submitted a claim for Vehicle on the 6th of May. 2 weeks later the claim was rejected but the rejection letter was not clear on the reason, When the call recording was requested on my side Amos sent a form to fill out and payment for the recording else they will not give me a copy of the verbal agreement. So was the erro info that was caotured by the advisor or was it info i provided#still uinclear. However I followed the procedure and objected to the rejection. Amos the claims manager who contacted me ,has only responded to emails he felt he should respond to and has not followed up or kept me in the loop regarding the objection. Momentum has recieved every payment from my side , rejected a cliam and still keeps the car insured i.e. still debited on the 25th of May . They aslo have advised third party claims that i WAS NOT insured there to begin with but an active policy exists for this vehicle.Seeing as Amos ( claims Team leader ) is unable to assist I'd like to hear from Jaco Delaray and maybe he can shed some light on cases pending for longer than a month.</p> <p> </p>